Exotel Contact Center vs Orbit by Devotel
Exotel Contact Center
next.exotel.comOrbit by Devotel
orbit.devotel.ioSide by side
| Figure | Exotel Contact Center | Orbit by Devotel |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Communications Platforms as a Service | 7.6 (#12) | 8.4 (#5) |
| Headquarters | Bengaluru, Karnataka, India | Devotel says it is headquartered in Istanbul and operates with a globally distributed engineering team. |
| Integrations | Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. | Orbit's customer-data features list syncing profiles and traits with HubSpot, Salesforce, Snowflake, and BigQuery. |
| Security | The product page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards. | Orbit says sensitive stored fields are encrypted with AES-256-GCM and public endpoints and internal service hops enforce TLS 1.2 or higher. |
| Security controls | Exotel's security policy says accounts support two-factor authentication and describes vulnerability scanning, network redundancy, backups, and access controls. | Orbit states AES-256-GCM encryption at rest, TLS 1.2 or newer in transit, vulnerability scanning and GCP audit logging. |
| Support | The product page advertises 24×7 customer support by phone, email, and Twitter. | Self-serve plans include community support and best-effort email support; Enterprise includes phone and Slack support with a one-hour response target. |
Plans
Exotel Contact Center
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
In their own words
Exotel Contact Center
Exotel Contact Center has no write-up on Specifiction yet; its figures are above.
Orbit by Devotel
Orbit by Devotel provides an RCS API for sending rich business messages, including cards, carousels, and suggested replies or actions. It can check whether a recipient supports RCS and retry through SMS when RCS is unavailable, provided the organisation has enabled its fallback chain. Orbit describes a unified messaging platform spanning SMS, voice, video, WhatsApp, RCS, email, and additional channels. An RCS send can contain up to 11 suggestion chips, and a carousel can hold 2–10 cards. The Pay-as-You-Go plan has no monthly fee or minimums; sending is paid for with pre-pay credits. It includes typed Node and Web SDKs, signed webhooks, and a real-time analytics dashboard. The company says production data is processed in the EU, with its primary workload in Belgium and a disaster-recovery read replica in London. US-only, UK-only, and APAC-only residency are not offered. Orbit says its SOC 2 Type II audit is in planning and that it has not completed a third-party SOC 2 audit.