Exotel Contact Center vs Puzzel Customer Service Platform
Exotel Contact Center
exotel.com
Puzzel Customer Service Platform
puzzel.comSide by side
| Figure | Exotel Contact Center | Puzzel Customer Service Platform |
|---|---|---|
| Price from | $70/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Omnichannel Contact Center Software | 8.6 (#11) | 6.9 (#31) |
| Founded | 2011 | 1998 |
| Headquarters | Bengaluru, India | Oslo, Norway |
| Integrations | Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins. | Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with. |
| Purpose | The cloud contact center manages inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an internet connection. | Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service. |
| Support | Exotel advertises 24×7 customer support via phone, email and Twitter. | Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking. |
Plans
Exotel Contact Center
- XPrime$70 a month
- XPro$100 a month
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Puzzel Customer Service Platform
- ImpressPriced on request
- PowerPriced on request
- ResolvePriced on request
In their own words
Exotel Contact Center
Exotel Contact Center manages inbound and outbound calls, messages, chatbot interactions, social media engagement and video communications through an internet connection. Its interface brings together channels including voice, SMS, WhatsApp and video conferencing. Teams can build multi-level IVR call flows with a drag-and-drop builder, including voicemail and custom greetings. Automated SMS, prerecorded calls and autodialers are available, as is automatic recording of incoming and outgoing calls for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises and hybrid models. Integrations connect the platform with CRM, helpdesk, messaging and custom applications; listed CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards, and offers two-factor authentication. XPrime costs $70 a month and XPro $100 a month; XTRM has no listed price. There is no free plan, but a trial account includes free SMS and call credits.
Puzzel Customer Service Platform
Puzzel Customer Service Platform has no write-up on Specifiction yet; its figures are above.