Experience CRM vs HAIP
Experience CRM
experiencecrm.ioHAIP
genhaip.comSide by side
| Figure | Experience CRM | HAIP |
|---|---|---|
| Price from | — | ₹99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 10 |
| Spec score · Hospitality CRM Software | 8.1 (#8) | 7.8 (#13) |
| Integrations | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. | The integrations page lists WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel and MCube as live integrations; it labels eight others coming soon. |
| Support | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. | The pricing page lists onboarding as included and says setup takes 10 minutes. |
Plans
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
HAIP
- AI Automations₹99 a month
- Instagram DM₹99 a month
- AI Reports₹149 a month
- CRM & Leads360₹149 a month
- AI Insights & Analytics₹199 a month
- WhatsApp₹199 a month
- AI Concierge₹249 a month
- IVR & Calls₹299 a month
- AI Call Intelligence₹399 a month
- Enterprise — custom AIPriced on request
In their own words
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.
HAIP
HAIP is a hospitality platform combining guest communications, AI call analysis, and a purpose-built CRM. Its unified inbox brings WhatsApp, Instagram, website chat, OTA messages, and Voice AI calls into one conversation per guest. Profiles can include stay history, upcoming bookings, lifetime revenue, preferences, sentiment, and reviews. HAIP says it can transcribe, summarise, and score calls automatically, and automate guest-journey steps such as welcome messages, ID collection, check-in reminders, house guides, review requests, and future-stay offers. The maker positions it for luxury hospitality operations and says villa groups, boutique hotels, and travel operators across India use it. HAIP is available through the web and API. Listed live integrations include WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel, and MCube; eight others are marked as coming soon. Pricing is per property per month, with listed modules from ₹99/mo and a ₹1,500 minimum monthly charge. Annual billing is said to save 20%, GST at 18% is additional, and the maker states there are no lock-ins. A 14-day trial requires no credit card.