Experience CRM vs Loyalist
Experience CRM
experiencecrm.ioLoyalist
loyalist.comSide by side
| Figure | Experience CRM | Loyalist |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Hospitality CRM Software | 8.1 (#8) | 7.6 (#17) |
| Integrations | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. | The integrations page lists 42 integrations across reservations, POS, events and catering, hotel PMS, reviews, membership and loyalty, payments, and analytics. |
| Licence | The terms identify Progress9 as owner and reserve intellectual-property rights; no open-source licence is stated. | No open-source licence is published; the terms grant limited internal subscription access and restrict reverse engineering and resale. |
| Marketing | Marketing tools support behavioral segmentation, PMS-based targeting, automated campaigns and AI-generated email copy. | The platform supports behavior-based journeys and personalized email and SMS communication. |
| Reporting | Subscriptions include interactive dashboards, buyer-persona analysis, upsell tracking and Looker Studio export. | Custom guest reports track behavior and spend before or after visits. |
| Self-hosting | The product pages describe hosted service and EU data hosting, with no self-hosted installation option stated. | No self-hosted deployment option or installation package is described in the reviewed official materials. |
| Support | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. | The privacy policy links to a Loyalist Support Center and provides an email contact for privacy questions. |
| What it does | Experience CRM is a hospitality CRM for hotels, restaurants and spas that manages guest data, communications, marketing, reputation and loyalty. | Loyalist is an AI-powered hospitality CRM and marketing platform for restaurants, hotels, hospitality groups, clubs and retail operators. |
Plans
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
In their own words
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.