ezyWFM vs GetWFM
ezyWFM
ezywfm.com
GetWFM
getwfm.comSide by side
| Figure | ezyWFM | GetWFM |
|---|---|---|
| Price from | $8/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Call Center Workforce Management Software | 7.8 (#12) | 8.3 (#6) |
| Analytics | Dashboards track service levels, agent performance, and forecast accuracy, with CSV and Excel exports. | Analytics offers customizable charts, report exports, data ownership and warehouse integrations. |
| Scheduling | Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps. | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. |
| Support | The pricing page lists next-business-day email support for Basic, same-business-day priority email support and dedicated support for Pro, and 4-hour priority support for Enterprise. | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. |
Plans
In their own words
GetWFM
GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.