ezyWFM vs SingleComm Workforce
ezyWFM
ezywfm.com
SingleComm Workforce
singlecomm.comSide by side
| Figure | ezyWFM | SingleComm Workforce |
|---|---|---|
| Price from | $8/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Call Center Workforce Management Software | 7.8 (#12) | 7.9 (#9) |
| Analytics | Dashboards track service levels, agent performance, and forecast accuracy, with CSV and Excel exports. | SingleComm Analytics provides live dashboards, custom report building, threshold alerts, anomaly detection, and configurable KPI definitions. |
| Forecasting | Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements. | Its forecasting uses machine-learning models tuned to customer data, seasonality, campaign drivers, demand ranges, and interval confidence levels. |
| Purpose | ezyWFM is a workforce management solution built for contact centers. | Workforce management for contact centers combines AI-driven forecasting, intraday schedule adjustments, skills-based scheduling, real-time adherence, and agent coaching. |
| Scheduling | Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps. | Scheduling supports skills and priority rules, fairness and break compliance, and what-if analysis for PTO, trades, and shift changes. |
| Support | The pricing page lists next-business-day email support for Basic, same-business-day priority email support and dedicated support for Pro, and 4-hour priority support for Enterprise. | The product page links to a SingleComm Jira Service Management customer support portal. |
Plans
SingleComm Workforce
- Starting price$49 a month
- SingleComm Workforce ManagementPriced on request
In their own words
SingleComm Workforce
SingleComm Workforce is a cloud workforce-management platform for contact centers, delivered through a browser; its agent desktop requires no softphone. Forecasting uses interaction history, seasonality, and campaign calendars to estimate demand ranges and interval confidence for calls, chat, SMS, and email. Scheduling handles skills, priorities, fairness, and break-compliance rules, with what-if analysis for PTO approvals, trades, and shift swaps. Supervisors can compare volume with forecasts, receive automatic adjustment recommendations, and extend or release shifts with one click. Adherence follows interaction state and includes a coaching queue plus an agent self-service view. The product page says automated quality assurance scores 100% of calls and can create coaching assignments and scorecards with trend history. Integrations include Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. Event streaming supports Snowflake, BigQuery, and Redshift, with BI connectors for Looker, Tableau, and Power BI. SingleComm lists TLS 1.3, AES-256, SSO, SCIM, MFA, and configurable retention.