factoHR vs Freshservice

factoHR is a web-based HR platform for managing employee records, time off, onboarding, performance, and time tracking. It also provides mobile apps, attendance options such as face recognition, selfie punch, geofencing, and location-tagged punches, and administration for multiple entities and role-specific permissions. Integrations connect HR with payroll, finance, hiring, learning, background checks, and SSO systems. Customers can access and export their information on any plan. The free plan supports up to 20 employees and requires no credit card. Listed annual-billing plans for up to 50 employees are Core at ₹125 a month, Premium at ₹175 a month, and Ultimate at ₹225 a month; the pricing note lists paid plans from ₹4,499/mo (annual). Subscriptions may be paid quarterly or yearly. There is no cancellation fee or lock-in period, but remaining annual-plan credit is not refunded after discontinuation. Support hours are Monday through Friday, 9:00 AM to 6:30 PM. factoHR is headquartered in Rajkot, Gujarat, India, and was founded in 2016.

Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.