Fastcall vs Nectar Desk CTI
Fastcall
fastcall.com
Nectar Desk CTI
nectardesk.comSide by side
| Figure | Fastcall | Nectar Desk CTI |
|---|---|---|
| Price from | $30/mo | $50/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Computer Telephony Integration Software | 8.4 (#4) | 7.6 (#13) |
| API | The Subscriber API is exposed through Apex, Salesforce Flows and Salesforce REST API actions. | API access is included in the Professional plan, and the maker describes a REST API for connecting external systems. |
| Integrations | Documented Salesforce integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel and Einstein Bots. | The maker says Nectar Desk natively integrates with 100+ tools, including HubSpot, Pipedrive, Salesforce, Zoho, Shopify, ServiceTitan, and GoHighLevel. |
| Product | Fastcall is a Salesforce-native communications platform for voice, messaging and automatic activity logging. | Nectar Desk is cloud call center software for managing inbound and outbound calls and customer interactions across channels. |
| Support | Fastcall asks subscribers to open a support case within the app for the fastest service. | Professional includes 24/7 live chat and phone support; Enterprise adds a dedicated account manager. |
Plans
In their own words
Fastcall
Fastcall is a Salesforce-native communications platform for voice, messaging, and automatic activity logging. It handles inbound and outbound calls, click-to-dial, list dialing, voicemail drop, recording, and transcription. Users can send and receive SMS, MMS, and WhatsApp messages from Salesforce, with activity logged there. Fastcall also logs calls made through the Salesforce mobile interface. Its documented integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel, and Einstein Bots; Agentforce can use it for calls, messages, and IVR interactions inside Salesforce. A Subscriber API is available through Apex, Salesforce Flows, and Salesforce REST API actions. Fastcall connects to Twilio, using a Twilio subaccount for phone-number allocation and pay-as-you-go minutes. An active Salesforce subscription is required, and the advertised trial lasts 14 days. Essential costs $30 a month and Pro costs $60 a month, each per user with a 10-user minimum and monthly usage charges. The listed starting rate is $24/user/mo (annual).
Nectar Desk CTI
Nectar Desk CTI has no write-up on Specifiction yet; its figures are above.