Featurebase vs Loops
Featurebase
featurebase.app
Loops
loops.soSide by side
| Figure | Featurebase | Loops |
|---|---|---|
| Price from | $29/mo | $49/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 12 |
| Spec score · Indie Hacker Tools | 9.2 (#2) | 8.5 (#4) |
| Integrations | Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. | The homepage lists integrations including Webhooks, Supabase, Clerk, Zapier, Framer, Make, Segment, Webflow, Stripe, PostHog, and Auth0. |
| Product | Featurebase combines AI-powered customer support, customer feedback collection, and product announcements in one platform. | Loops is an email sending platform for SaaS teams covering marketing, product, lifecycle, and transactional email. |
Plans
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
Loops
- FreeFree
- 1,001–5,000 contacts$49 a month
- 5,001–10,000 contacts$99 a month
- 10,001–15,000 contacts$149 a month
- 15,001–25,000 contacts$199 a month
- 25,001–50,000 contacts$249 a month
- 50,001–100,000 contacts$399 a month
- 100,001–150,000 contacts$599 a month
- 150,001–200,000 contacts$799 a month
- 200,001–300,000 contacts$1,199 a month
In their own words
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.