Feedbackly vs Kapiche
Feedbackly
feedbackly.com
Kapiche
kapiche.comSide by side
| Figure | Feedbackly | Kapiche |
|---|---|---|
| Price from | €16.58/mo | $2/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Voice of Customer Software | 8.5 (#3) | 7.5 (#13) |
| Integrations | Feedbackly offers REST API and SOAP API connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. | Listed integrations include Zendesk, Salesforce, Genesys, Five9, Qualtrics, Snowflake, Slack, Tableau, and Microsoft Teams. |
| Product | Feedbackly is a customer experience platform for collecting, analyzing, and acting on customer feedback across customer touchpoints. | Kapiche analyzes customer conversations across support, surveys, reviews, social media, and other channels to produce customer intelligence. |
| Support | Plan support ranges from Help Center and live chat on Single to email support on Pro and phone support plus a personal Customer Success Manager on Custom. | Kapiche's help centre provides guides for integrations, data uploads, account management, security, and troubleshooting. |
Plans
Feedbackly
- Single€249 a month
- Pro€499 a month
- CustomPrice not published
- Single (annual billing)€199 a year
- Single (monthly)€249 a month
- Pro (annual billing)€399 a year
- Pro (monthly)€499 a month
- Custom (annual billing)Priced on request
- Custom (monthly)Priced on request
Kapiche
- Bronze$2 a month
- CustomPriced on request
- GoldPriced on request
- SilverPriced on request
In their own words
Feedbackly
Feedbackly is a customer experience platform for gathering, analyzing and acting on feedback across customer touchpoints. Its Emotional Value Index (EVI®) measures customer emotions alongside NPS and CSAT. Surveys can be distributed online or offline through SMS, email, QR codes, web popups, embedded forms and Feedbackly Terminal; additional channels include in-app, Slack, social media, iPads and tablets. Survey tools include multilingual forms, templates, behavioral targeting, automated distribution and question logic. Analytics include live results, open-text and root-cause analysis, customer and employee journey views, and EVI analysis. Feedbackly offers REST and SOAP connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. The maker states that it is GDPR compliant and describes personal-data expiration and deletion tools, staff-access audit trails and subcontractor audits. An accessible survey theme is stated to comply with WCAG 2.1. Single includes 5,000 responses per year; Pro includes 20,000, and Custom has unlimited responses. Single is listed at €199 a year when billed annually, and a 14-day trial is available. There is no free plan.