FeedbackRobot vs Superchat
FeedbackRobot
feedbackrobot.comSuperchat
superchat.comSide by side
| Figure | FeedbackRobot | Superchat |
|---|---|---|
| Price from | $99/mo | €89/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Review Management Software | 8.6 (#24) | 9.3 (#2) |
| Free plan | Yes | Yes |
| Integrations | Listed connections include Agoda, Amadeus, API, Booking.com, Cin7, customer import, Delphi, embeds, Facebook, Google, QR codes, Salesforce, Shopify, Stripe, Tripadvisor, and Yelp. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Request channels | multichannel | multichannel |
| Monitoring alerts | Yes | Yes |
| Review sources | Google,Tripadvisor,Booking.com,Agoda,Yelp,Facebook,Zomato,OpenTable | Google,ProvenExpert,Trustpilot,and custom links |
| Support | The help center says opening its chat connects users with a real person who usually replies within a few hours. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
Plans
FeedbackRobot
- FreeFree
- Agent Pro$99 a month
- Agent Advanced$199 a month
- Agent Enterprise$399 a month
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
FeedbackRobot
FeedbackRobot has no write-up on Specifiction yet; its figures are above.
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.