Feelingstream vs MiaRec
Feelingstream
feelingstream.comMiaRec
miarec.comSide by side
| Figure | Feelingstream | MiaRec |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Call Center Speech Analytics Software | 7.7 (#12) | 8.9 (#1) |
| Conversation analytics | Feelingstream analyses calls, chats and emails to produce actionable insights and guide agents in real time. | Conversation Analytics transcribes, summarizes, and analyzes every customer conversation for sentiment and actionable insights. |
| Deployment | The maker lists on-premises and closed-cloud deployment options. | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. |
| Founded | 2015 | 2013 |
| Integrations | The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
| Target users | Feelingstream is designed for contact centers and sales teams, especially organizations in telecom, banking, insurance, utilities, and logistics. | Conversation Analytics is intended for contact centers, AI-adopting teams, and leaders needing an organization-level view of customer conversations. |
Plans
In their own words
Feelingstream
Feelingstream has no write-up on Specifiction yet; its figures are above.
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.