Feelingstream vs QEval
Feelingstream
feelingstream.com
QEval
qeval.aiSide by side
| Figure | Feelingstream | QEval |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 1 |
| Spec score · Speech Analytics Software | 7.7 (#8) | 7.7 (#9) |
| Spec score · Call Center Speech Analytics Software | 7.7 (#12) | 7.6 (#16) |
| Company history | The company’s story says its founder began developing the solution in 2015 after seeking a way to categorise customer contacts at Bigbank Group. | Etech Global Services was founded in 2003, and QEval launched as a standalone commercial platform in 2024. |
| Data protection | The platform can mask personally identifiable information in both text and audio, and supports on-premises or closed-cloud deployment. | QEval says stored data is encrypted with AES-256, data in transit uses TLS 1.2+, and customer data is logically isolated. |
| Deployment | The maker lists on-premises and closed-cloud deployment options. | The integrations page describes a 30-day deployment window and says custom connections are scoped during onboarding. |
| Founded | 2015 | 2003 |
| Integrations | The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations. | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. |
| Product | Feelingstream analyzes calls, chats, and emails and guides agents during live conversations. | QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics. |
| Security | Feelingstream states it operates ISO 27001-certified information-security processes and keeps EU data in the EU. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
Plans
In their own words
Feelingstream
Feelingstream has no write-up on Specifiction yet; its figures are above.
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.