Feelingstream vs Verint Speech Analytics
Feelingstream
feelingstream.com
Verint Speech Analytics
verint.comSide by side
| Figure | Feelingstream | Verint Speech Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Speech Analytics Software | 7.7 (#8) | 6.8 (#23) |
| Spec score · Call Center Speech Analytics Software | 7.7 (#12) | 6.8 (#25) |
| Coverage | The company says it supports 40+ languages and reports 98.6% transcription accuracy. | The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance. |
| Founded | 2015 | 1994 |
| Integrations | The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations. | Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. |
| Security | Feelingstream states it operates ISO 27001-certified information-security processes and keeps EU data in the EU. | Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long. |
Plans
In their own words
Feelingstream
Feelingstream has no write-up on Specifiction yet; its figures are above.
Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions for words, phrases, categories, themes, sentiment, compliance, and customer-experience insight. Verint describes coverage across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. A visual player combines transcripts, emotions, topics, screen recordings, and quality evaluations. Analysis features include conversational themes, root-cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. Genie Bot lets analysts question a selected subset of unstructured calls and inspect individual calls. PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and sends scores to the Verint CX Data Hub. Transcription can integrate with PBX, CCaaS, CRM tools, and recorders. The product is available on web or self-hosted deployments, with encrypted data in transit and at rest and controls for retention.