| Price from | $75/mo | $25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Knowledge base software | 8.4 (#47) | 8.9 (#10) |
| Publishing audience | both | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | A custom domain with free SSL is included with every paid plan starting at Starter. |
| Free plan | No | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. |
| Integrations | The integrations page lists support tools including Intercom, Zendesk, Help Scout, and Slack, plus GitHub, Linear, Discord, Gmail, and other services. | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. |
| Product | Ferndesk is a customer-facing help center with an AI agent that checks articles against a product, drafts updates, and keeps documentation current. | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. |
| SSO support | Yes | Yes |
| Paid from | 149 | 25 |
| Support | The Enterprise plan includes priority support and white-glove onboarding; its page also lists security questionnaire support. | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. |