Fider vs UserJot

Fider is an open source platform for collecting customer feedback and feature requests through a shared board. Customers can submit ideas, discuss suggestions, and vote on product direction. The free plan includes unlimited customers, members, feedback, discussion, and voting under a fair use policy of 250 feedback requests, plus customization, multiple languages, and integrations. Pro costs $25 a month, billed month-to-month, and adds content moderation and unlimited feedback items; the pricing FAQ also mentions SEO indexing. Fider runs on the web and supports API, Linux, and self-hosted deployments. Its API covers posts, votes, comments, users, tags, and invitations, with guides for webhooks and OAuth. Users can choose self-service cloud hosting or deploy on their own infrastructure, with Docker recommended and guides for Coolify, AWS, Azure, and Heroku. Fider describes audiences including product managers, customer success teams, startups, SaaS businesses, mobile app companies, and game developers. Support is by email, with replies potentially taking up to 48 hours.

UserJot brings feedback management and customer support tools together for web and API use. Teams can collect requests on feedback boards, publish a roadmap and changelog, and place a widget inside their product with feedback, updates, and live chat. Juno answers from a team’s docs and website, then passes unresolved conversations to the team in the same thread; forwarded support email shares an inbox with chats. Requests, votes, statuses, roadmap items, and changelog posts are connected, so teams can update voters when work ships. Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect, and the same actions are available through a REST API. Paid plans include Slack integration, though request creation is limited to admins and owners and notifications are read-only. The free plan is free and includes two boards and three admin roles. Starter costs $29 a month; Professional costs $59 a month. Live chat and Juno are in beta and not included in plan prices.