Field Force Tracker vs Total Service
Field Force Tracker
fieldforcetracker.com
Total Service
totalservice.cloudSide by side
| Figure | Field Force Tracker | Total Service |
|---|---|---|
| Price from | $59.99/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 1 |
| Spec score · Elevator Service Software | 8.1 (#6) | 7.0 (#21) |
| Headquarters | Princeton Junction, New Jersey, USA | West Hills, California, United States |
| Purpose | Field Force Tracker is field service management software for service businesses to manage customer data, schedule employee jobs, create estimates and invoices, track payments, and view operations. | Total Service is an all-in-one ERP for elevator, HVAC, fire and life-safety, and specialty contractors. |
| Security | The security page lists AES-256 encryption for stored data, audit logs, IP restrictions, two-factor authentication, monitoring, and regular penetration scanning. | TS Cloud states that it protects service-operations information through robust encryption and access controls. |
| Support | The pricing page says subscriptions include 24/7 operations and support, upgrades, and enhancements; the support page lists weekday expert support hours of Monday through Friday, 8:30 a.m. to 5:30 p.m. EST. | Total Service provides live demos, onboarding with customer data, testing, feedback, training, and personalized support. |
Plans
Field Force Tracker
- Starter Plan$59.99 a month
- Professional Business PlansPrice not published
In their own words
Field Force Tracker
Field Force Tracker is field service management software for organizing customer data, employee jobs, estimates, invoices, payments, and operations. Its feature list includes work orders, dispatch, scheduling, inventory, quotes, invoices, contracts, reporting, employee tracking, and custom inspection forms. Native iPhone and Android apps let technicians manage or reschedule jobs, prepare quotes and invoices, collect payments, and access service information. Some job and scheduling data remains viewable offline, with notes and photos queued until connectivity returns; inventory levels and live payments require a connection. Integrations include QuickBooks Online and Desktop, plus Xero, Wave, Sage, Zapier, and Make.com. Optional API access is limited to certain accounts and plans, with webhooks currently offered for job statuses. Pricing starts at $24.99/user/mo, with a 14-day trial and no free plan. The Starter Plan costs $59.99 a month for two users, one Admin and one Mobile, and optional industry modules; a one-time onboarding, setup, and data import fee applies.
Total Service
Total Service is an ERP for elevator, HVAC, fire and life-safety, and specialty contractors. Its platform combines dispatch, scheduling, job costing, CRM, billing, project management, inventory, financials and reporting. Native payroll handles union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll and prevailing-wage reports. A customer portal exposes work orders, inspection and compliance documents, invoices and payment history, and accepts service requests. TS Cloud lists six live AI capabilities: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach and Technician Assist. The cloud-native architecture provides real-time operational visibility, with Android and iOS mobile access and API support for custom integrations. Standard deployments include industry-specialist implementation support in the first-year agreement. Pricing is on request and depends on staffing, modules, payroll complexity, locations and migration scope. A February 2026 announcement described controlled beta availability.