FieldBased vs Pinstripe Fleet

FieldBased is a field operations platform for businesses managing leads, quotes, scheduling, dispatch, invoicing, and payments. It is designed for service work including tree and snow, A/V and installations, cleaning, landscaping, and home services. Its AI assistant can book jobs, draft estimates and invoices, retrieve customer information, log receipts from photos, and set reminders by voice or text. An AI receptionist can respond to inbound leads, answer questions, quote prices, and book jobs through a business text line or Facebook Messenger. Website forms, Facebook lead ads, phone calls, and live web chat feed into a shared inbox. The platform includes route planning, crew scheduling, service logs, invoicing and billing, and a client portal, and runs on Android, iOS, and the web. Starter costs $29 a month for one user and 1,000 emails per month. Pro costs $79 a month for up to 10 users, 5,000 emails, and 500 texts monthly. Card payments settle into the business’s Stripe account, with a 1% platform fee plus standard Stripe fees. Businesses can export or delete data; the company says it does not sell business or customer data.

Pinstripe Fleet organizes the work of field-service businesses, from booking jobs through invoicing and payment. Its eight modules cover customers, jobs, scheduling, invoices, time tracking, vehicles, equipment, and a customer portal. Job records can hold statuses, assignments, checklists, proof-of-work media, and an activity timeline. Scheduling offers day, week, and employee calendars, recurring appointments, travel buffers, and a dispatch board with drag-and-drop and keyboard controls. Customers can approve or decline mobile-friendly estimates, while businesses can review approval rates and median decision times. For payment, each business connects its own Stripe account; invoice payments go to its bank account. Crews use a phone browser, and clock or job-status updates can queue without service, though photos and other records need a connection. The service also has eight reporting surfaces, role-based access controls, and an audited assistant scoped to enabled modules and user roles. It runs on web and iOS, with a free plan and paid plans from $79/mo.