FieldBench vs mHelpDesk

FieldBench is field service software for skilled trades, bringing jobs, quotes, equipment and payments into a service workflow. For residential and light commercial plumbing, it supports scheduling, dispatch, client communication, invoicing and payment collection. Its dispatch board has board, calendar, map and list views for reviewing job status, assignments and rescheduling. Quotes can offer good, better and best options, go to clients for signature and approval, then convert into invoices. Payment options include Stripe cards and deposits, saved cards and invoice payment links; Tap to Pay availability depends on processor, device and region, and processing fees apply separately. The Android and iOS apps give technicians access to jobs, client and equipment history, forms, quotes, payments, chat and time tracking. Integrations include QuickBooks Online, Stripe, Google Calendar, Outlook Calendar and Zapier. The free plan is free for one user and up to 20 jobs monthly. Starter is $49 a month for three users and unlimited jobs; Pro is $99 a month for seven users and advanced operations.

mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.