FieldEdge vs mHelpDesk
FieldEdge
fieldedge.commHelpDesk
mhelpdesk.comSide by side
| Figure | FieldEdge | mHelpDesk |
|---|---|---|
| Price from | — | $169/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 6 | 4 |
| Spec score · Field Service Management Software | 8.2 (#35) | 8.5 (#24) |
| Spec score · Plumbing Software | 8.3 (#14) | 8.8 (#3) |
| Spec score · Contractor CRM software | 8.1 (#13) | 8.6 (#7) |
| Spec score · HVAC Software | 8.2 (#13) | 8.8 (#2) |
| Spec score · Construction invoicing software | 8.1 (#13) | 8.5 (#7) |
| Customer portal | Yes | Yes |
| Documentation | The vendor provides a Navigator video knowledge base, Field Services Academy, onboarding specialists and a help center. | The help center contains guides for customers, leads, staff, estimates, jobs, scheduling, invoices, payments, automation, customization, templates, QuickBooks, equipment and timesheets. |
| Free plan | No | No |
| Headquarters | Atlanta, Georgia, United States | Indianapolis, Indiana, United States |
| Invoicing and payments | Yes | Yes |
| Limit: reporting | An independent review says the analytics dashboard lacks important productivity and overtime metrics. | Capterra and TrustRadius reviewers say reporting lacks depth, options or dependable behavior. |
| Mobile platforms | both | both |
| QuickBooks integration | FieldEdge supports QuickBooks Online and Desktop integration, with the vendor describing synchronized accounting workflows. | QuickBooks synchronization supports Desktop and Online, but only one can be selected at a time. |
| Rating on Apple App Store | 1.8 out of 5 from 423 ratings for FieldEdge Mobile 1.0. | 3.5 out of 5 from 198 ratings |
| Rating on Capterra | 4.1 out of 5 from 313 reviews on the September 28, 2026 review page. | 4.3 out of 5 from 824 reviews |
| Rating on G2 | 4.0 out of 5 from 87 FieldEdge product reviews. | 4.0 out of 5 from 146 reviews |
| Rating on GetApp | 4.0 out of 5 from 312 verified reviews. | 4.3 out of 5 from 824 reviews |
| Rating on Google Play | 1.7 out of 5 from 285 reviews for FieldEdge Mobile 1.0. | 1.8 out of 5 from 494 reviews |
| Rating on Trustpilot | 2.8 out of 5 from 47 reviews. | 1.9 out of 5 from 92 reviews |
Plans
FieldEdge
- SelectPrice not published
- PremierPrice not published
- ElitePrice not published
- ElitePriced on request
- PremierPriced on request
- SelectPriced on request
In their own words
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.