FieldEZ vs Odyssee Field Service
FieldEZ
fieldez.com
Odyssee Field Service
wello.solutionsSide by side
| Figure | FieldEZ | Odyssee Field Service |
|---|---|---|
| Price from | $8/mo | €22/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 9 |
| Spec score · Field Service Management Software | 8.9 (#9) | 9.2 (#2) |
| Company founding and headquarters | Independent company records state that FieldEZ was founded in 2011 and is headquartered in Bengaluru, India. | LinkedIn lists the company as founded in 1996 and headquartered in Brussels, Belgium. |
| Headquarters | Bengaluru, Karnataka, India | Brussels, Belgium |
| Integrations | The platform provides open APIs and integrations to connect with ERP, ITSM and finance systems. | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. |
| Rating on Capterra | 4.8 out of 5 from 62 reviews | 4.8 out of 5 from 9 reviews |
| Rating on G2 | 4.4 out of 5 from 69 reviews | 4.7 out of 5 from 3 reviews |
| Rating on GetApp | 4.8 out of 5 from 62 reviews | 4.8 out of 5 from 9 reviews |
| Security | FieldEZ states that it is ISO 27001 and SOC 2 certified and provides role-based access and multi-geography deployment. | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. |
| Support | FieldEZ offers L1, L2 and L3 support, with email support and phone escalation for highly critical L1 issues. | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. |
| What it does | FieldEZ combines equipment sales, field service management and IT service management around a unified asset record. | Wello Solutions, formerly Odyssee Field Service, manages installation, maintenance and repair operations with equipment records, work orders, planning, mobile execution and reports. |
Plans
FieldEZ
- 31-50 Users$8 a month
- 16-30 Users$10 a month
- 1-15 Users$12 a month
- FieldEZ Lite for SMEsPrice not published
- FieldEZ Pro for EnterprisesPrice not published
- IQ EssentialsPriced on request
- IQ ProPriced on request
- IQ UltimatePriced on request
- RetailEZPriced on request
Odyssee Field Service
- Essential€35 a month
- Advanced€59 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- EnterprisePriced on request
- Enterprise AIPriced on request
- UltimatePriced on request
In their own words
FieldEZ
FieldEZ is a unified operations platform for enterprise equipment and field operations, bringing sales, service, support, IT support, and assets onto a shared data model and asset record. It lists more than 175 capabilities, including lifecycle costing, reliability analysis, predictive maintenance, compliance records, and IoT connectivity. Open APIs and integrations connect with ERP, ITSM, and finance systems. FieldEZ serves industries including manufacturing, telecom, utilities, healthcare, retail, and oil and gas, and describes deployments for mid-market teams, enterprises, systems integrators, managed service providers, OEMs, and equipment distributors. Technicians can use the mobile app offline to execute jobs, complete checklists, and capture proof of service, then sync when connectivity returns. FieldEZ IQ has three cumulative plans: Essentials assists users, Pro predicts and recommends, and Ultimate can execute autonomously within configured confidence thresholds. The maker states that FieldEZ is ISO 27001 and SOC 2 certified, and offers role-based access and multi-geography deployment. It reports more than 50 million managed assets, 50,000 field technicians, and service in more than 10 countries. Platforms include Android, iOS, web, Windows, and API.
Odyssee Field Service
Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.