FieldEZ vs ServiceWorks
FieldEZ
fieldez.comServiceWorks
service.worksSide by side
| Figure | FieldEZ | ServiceWorks |
|---|---|---|
| Price from | $8/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Field Service Management Software | 8.9 (#9) | 8.6 (#20) |
| Company legal name | The company is identified as Fieldez Technologies Private Limited. | The Google Play listing identifies the developer as Service Works, LLC. |
| Headquarters | Bengaluru, Karnataka, India | Creve Coeur, Missouri, United States |
| Industries | FieldEZ lists manufacturing, telecom, utilities, healthcare, consumer electronics and appliances, IT operations and managed services, retail and FMCG, and oil and gas as supported industries. | ServiceWorks lists appliance repair, HVAC, plumbing, commercial kitchen, repair and installation, cleaning, fleet service, lawn and landscape, pest control, and pool and spa businesses. |
| Integrations | The platform provides open APIs and integrations to connect with ERP, ITSM and finance systems. | Official integration pages list QuickBooks, Shopify, Square, Authorize.Net, Stripe, Mailchimp, Zapier, Google Maps, ServiceBench, ServicePower, Marcone and Encompass connections. |
| Notable news | FieldEZ was reported as ranking number one in Capterra’s most-affordable field-service-management category in a March 28, 2018 press release. | The September 2026 release added Quo integrated texting, improved invoice processing, mobile role switching and return-purchase-order workflows. |
| Rating on Capterra | 4.8 out of 5 from 62 reviews | 3.6 out of 5 from 115 reviews. |
| Rating on G2 | 4.4 out of 5 from 69 reviews | 3.5 out of 5 from 22 reviews. |
| Rating on GetApp | 4.8 out of 5 from 62 reviews | 3.6 out of 5 from 115 reviews. |
| Support | FieldEZ offers L1, L2 and L3 support, with email support and phone escalation for highly critical L1 issues. | Support is offered through chat, email and phone Monday through Friday 6 AM–8 PM Central, with limited Saturday coverage and no Sunday hours. |
| What it does | FieldEZ combines equipment sales, field service management and IT service management around a unified asset record. | ServiceWorks is cloud field-service software covering scheduling, dispatch, technicians, parts, inventory, invoicing, payments and reporting. |
Plans
FieldEZ
- 31-50 Users$8 a month
- 16-30 Users$10 a month
- 1-15 Users$12 a month
- FieldEZ Lite for SMEsPrice not published
- FieldEZ Pro for EnterprisesPrice not published
- IQ EssentialsPriced on request
- IQ ProPriced on request
- IQ UltimatePriced on request
- RetailEZPriced on request
ServiceWorks
- Starter$49 a month
- Plus$149 a month
- Bronze$150 a month
- Silver$350 a month
- Custom$948 a year
- Gold$1,800 a month
- Platinum$4,500 a month
- ServiceWorks planPriced on request
In their own words
FieldEZ
FieldEZ is a unified operations platform for enterprise equipment and field operations, bringing sales, service, support, IT support, and assets onto a shared data model and asset record. It lists more than 175 capabilities, including lifecycle costing, reliability analysis, predictive maintenance, compliance records, and IoT connectivity. Open APIs and integrations connect with ERP, ITSM, and finance systems. FieldEZ serves industries including manufacturing, telecom, utilities, healthcare, retail, and oil and gas, and describes deployments for mid-market teams, enterprises, systems integrators, managed service providers, OEMs, and equipment distributors. Technicians can use the mobile app offline to execute jobs, complete checklists, and capture proof of service, then sync when connectivity returns. FieldEZ IQ has three cumulative plans: Essentials assists users, Pro predicts and recommends, and Ultimate can execute autonomously within configured confidence thresholds. The maker states that FieldEZ is ISO 27001 and SOC 2 certified, and offers role-based access and multi-geography deployment. It reports more than 50 million managed assets, 50,000 field technicians, and service in more than 10 countries. Platforms include Android, iOS, web, Windows, and API.
ServiceWorks
ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses. It covers scheduling, dispatch, field work, inventory, customer communication, estimates, invoicing, payments, service agreements, equipment histories and reporting. Field features include mobile and offline access, custom job forms, eSignatures, GPS tracking and attachments. A branded customer portal supports scheduling, payments and service history, while communication automation includes SMS and notifications. The POS connects retail sales to delivery, installation and future service, keeping inventory, payments and customer history connected. Integrations include QuickBooks Online and Desktop, Shopify, Square, Authorize.Net, Stripe, Mailchimp and Zapier. The API connects approved customers and partners with external websites, portals, apps, CRMs, OEM systems, accounting platforms and internal tools. Subscriptions require onboarding with configuration and guided product training. The maker, ServiceWorks, was founded in 2016 and is headquartered in Creve Coeur, Missouri, United States.