Fieldwork vs ServiceWorks
Fieldwork
fieldworkhq.comServiceWorks
service.worksSide by side
| Figure | Fieldwork | ServiceWorks |
|---|---|---|
| Price from | $59/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Pest Control Software | 9.1 (#1) | 8.1 (#8) |
| Spec score · Field Service Management Software | 8.7 (#17) | 8.6 (#21) |
| API | The help center links to a Swagger API and says users authenticate with their Fieldwork credentials to obtain a private API key. | The ServiceWorks API connects approved customers and partners with external websites, portals, mobile apps, CRMs, OEM systems, accounting platforms and internal tools. |
| API scope | The public API reference lists resources including customers, contacts, work orders, invoices, payments, devices, agreements, routes, tasks and reports-related objects. | The published Postman export contains 144 requests across 11 groups, including customers, work orders, inventory, accounting, communication and scheduling. |
| Company legal name | The service is operated by Fieldwork Software, LLC, registered in Illinois. | The Google Play listing identifies the developer as Service Works, LLC. |
| Customer portal | Customers can view service history, outstanding invoices and pay online through the portal. | Yes |
| Headquarters | Niles, Illinois, United States | Creve Coeur, Missouri, United States |
| Industries | The site describes use for pest control, lawn care, pool service, and general field service businesses. | ServiceWorks lists appliance repair, HVAC, plumbing, commercial kitchen, repair and installation, cleaning, fleet service, lawn and landscape, pest control, and pool and spa businesses. |
| Integrations | Official pages list QuickBooks Online, Google Maps, Zapier and API access depending on plan; SourceForge also lists PayPal and Stripe. | Official integration pages list QuickBooks, Shopify, Square, Authorize.Net, Stripe, Mailchimp, Zapier, Google Maps, ServiceBench, ServicePower, Marcone and Encompass connections. |
| Mobile apps | Fieldwork Office is distributed as free native iOS and Android apps and is intended for technicians, managers, owners and sales staff. | SWOpsCenter is available for iPhone and iPad and can be downloaded from the App Store, with an Android version available through Google Play. |
| Praise: support | Capterra and GetApp reviewers repeatedly describe Fieldwork support as responsive, helpful and easy to reach. | Some reviewers describe customer support as responsive, pleasant and effective at resolving issues. |
| Rating on Capterra | 4.9 out of 5 from 26 reviews | 3.6 out of 5 from 115 reviews. |
| Rating on G2 | 3.8 out of 5 from 2 reviews | 3.5 out of 5 from 22 reviews. |
| Rating on GetApp | 4.9 out of 5 from 26 reviews | 3.6 out of 5 from 115 reviews. |
| Scheduling | The calendar supports one-time and recurring work orders, drag-and-drop technician assignment, and mobile scheduling. | The platform provides drag-and-drop scheduling, technician availability views and route optimization. |
| Support | Intercom messaging is advertised with typical replies in two to three minutes, alongside phone support during weekday Central Time hours. | Support is offered through chat, email and phone Monday through Friday 6 AM–8 PM Central, with limited Saturday coverage and no Sunday hours. |
Plans
ServiceWorks
- Starter$49 a month
- Plus$149 a month
- Bronze$150 a month
- Silver$350 a month
- Custom$948 a year
- Gold$1,800 a month
- Platinum$4,500 a month
- ServiceWorks planPriced on request
In their own words
Fieldwork
Fieldwork is field service management software for residential and commercial service businesses, including pest control, lawn care, and pool service. Its visual calendar helps teams book appointments, coordinate technicians, and manage routes. Customer records sit in its CRM, and a portal gives customers access to invoices, contracts, and work history. Android and iOS apps support field work orders and can operate offline. Pest-control teams can scan device barcodes and record station condition, captures, bait condition, and other data. Chemical records can include EPA registration numbers, active ingredients, dilution rates, application methods, and targeted areas; they are kept online for three years. The software can generate pesticide usage logs required by California and New York. Plans are billed per field user, with office staff free. Startup costs $59 per month per field user and includes QuickBooks integration; Pro adds Zapier and API access. A 14-day trial includes full access, training, and support, with no credit card required. Fieldwork is based in Niles, Illinois.
ServiceWorks
ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses. It covers scheduling, dispatch, field work, inventory, customer communication, estimates, invoicing, payments, service agreements, equipment histories and reporting. Field features include mobile and offline access, custom job forms, eSignatures, GPS tracking and attachments. A branded customer portal supports scheduling, payments and service history, while communication automation includes SMS and notifications. The POS connects retail sales to delivery, installation and future service, keeping inventory, payments and customer history connected. Integrations include QuickBooks Online and Desktop, Shopify, Square, Authorize.Net, Stripe, Mailchimp and Zapier. The API connects approved customers and partners with external websites, portals, apps, CRMs, OEM systems, accounting platforms and internal tools. Subscriptions require onboarding with configuration and guided product training. The maker, ServiceWorks, was founded in 2016 and is headquartered in Creve Coeur, Missouri, United States.