Fieldwork vs Smart Service
Fieldwork
fieldworkhq.com
Smart Service
smartservice.comSide by side
| Figure | Fieldwork | Smart Service |
|---|---|---|
| Price from | $59/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Pest Control Software | 9.1 (#1) | 8.1 (#9) |
| Spec score · Field Service Management Software | 8.7 (#17) | 8.8 (#10) |
| Company legal name | The service is operated by Fieldwork Software, LLC, registered in Illinois. | Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield. |
| Customer portal | Customers can view service history, outstanding invoices and pay online through the portal. | Yes |
| Free plan | No | No |
| Headquarters | Niles, Illinois, United States | Dublin, Ohio, United States |
| Integrations | Official pages list QuickBooks Online, Google Maps, Zapier and API access depending on plan; SourceForge also lists PayPal and Stripe. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Licence | Terms grant a revocable, non-exclusive licence for internal business use and state that Fieldwork owns or licenses the service source code and other intellectual property. | The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software. |
| Praise: support | Capterra and GetApp reviewers repeatedly describe Fieldwork support as responsive, helpful and easy to reach. | Reviewers frequently describe technical support as responsive, knowledgeable and effective at resolving issues. |
| Rating on Capterra | 4.9 out of 5 from 26 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 3.8 out of 5 from 2 reviews | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 4.9 out of 5 from 26 reviews | 4.3 out of 5 from 269 reviews |
| Rating on Google Play | 4.1 out of 5 from 46 reviews | 2.7 out of 5 from 75 reviews |
| Route optimization | Business and Pro tiers provide intelligent address mapping and route optimization. | Yes |
| Security | The privacy policy says the company uses commercially acceptable means to protect personal data but cannot guarantee absolute security. | Smart Service states that payment transactions use PCI-compliant encryption. |
| What it does | Fieldwork is cloud field-service-management software aimed especially at pest-control companies and other residential or commercial service businesses. | Smart Service is field-service management software for trades that combines scheduling, dispatch, work orders, customer records, invoicing and QuickBooks synchronization. |
Plans
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
Fieldwork
Fieldwork is field service management software for residential and commercial service businesses, including pest control, lawn care, and pool service. Its visual calendar helps teams book appointments, coordinate technicians, and manage routes. Customer records sit in its CRM, and a portal gives customers access to invoices, contracts, and work history. Android and iOS apps support field work orders and can operate offline. Pest-control teams can scan device barcodes and record station condition, captures, bait condition, and other data. Chemical records can include EPA registration numbers, active ingredients, dilution rates, application methods, and targeted areas; they are kept online for three years. The software can generate pesticide usage logs required by California and New York. Plans are billed per field user, with office staff free. Startup costs $59 per month per field user and includes QuickBooks integration; Pro adds Zapier and API access. A 14-day trial includes full access, training, and support, with no credit card required. Fieldwork is based in Niles, Illinois.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.