FireDeck vs Serfy
FireDeck
firedeck.app
Serfy
serfy.ioSide by side
| Figure | FireDeck | Serfy |
|---|---|---|
| Price from | $29/mo | €25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 13 | 2 |
| Spec score · Fire Protection Software | 8.9 (#3) | 7.9 (#13) |
| Compliance | Inspections & Compliance tracks NFPA 10 extinguisher and NFPA 25 sprinkler service schedules, deficiencies, impairments, and per-site invoicing. | The homepage states that Serfy is ISO 27001 certified. |
| Integrations | Customer Invoicing exports QuickBooks-ready CSV, and the AI Assistant connects to Microsoft 365 inbox and calendar and supports Telegram approval taps. | The maker lists two-way synchronization with QuickBooks Online, NetSuite, and Sage Intacct, plus OpenAPI REST endpoints and outgoing webhooks. |
| Security | The privacy policy states that data is encrypted in transit with HTTPS/TLS 1.2+ and at rest, and that passwords are stored as salted hashes. | The maker describes SAML 2.0 single sign-on, TOTP two-factor authentication, role-based access control, and an immutable compliance audit trail. |
| Support | The Help Center provides product guides and directs users to email support when they cannot find an answer. | The Professional plan includes priority support, and the pricing page says Serfy will respond to demo inquiries within 24 hours. |
Plans
FireDeck
- Customer Invoicing$29 a month
- Public testing — Customer Invoicing$29 a month
- Public testing — Submittals$29.99 a month
- Submittals$29.99 a month
- Public testing — Receipts & Reconciliation$30 a month
- Receipts & Reconciliation$30 a month
- Inspections & Compliance$49 a month
- AI Answering Service$99 a month
- Canvas Floor Plans$99 a month
- Field Service & Inspections$99 a month
In their own words
FireDeck
FireDeck is an all-in-one contracting platform for fire alarm work. It began as a fire-alarm submittal generator and also includes field service, inspections, invoicing, receipts, and AI tools. Submittal PDFs combine battery calculations, voltage-drop analysis, a device matrix, and embedded cut sheets. Supported panels include Fire-Lite, Notifier, Potter, and Silent Knight, with a generic worksheet for other panels. The tablet field app supports offline inspections and work orders, GPS timesheets, dispatch mapping, inventory, photos, and customer signatures. Inspections & Compliance tracks NFPA 10 extinguisher and NFPA 25 sprinkler schedules, deficiencies, impairments, and per-site invoicing. Canvas provides browser-based floor-plan building with NFPA 72 placement, coverage checks, addressing, plan sheets, and riser diagrams. Invoicing exports QuickBooks-ready CSV files. The AI Assistant connects to Microsoft 365 and supports Telegram approvals. FireDeck records payments but does not process customer card payments online. Public-testing modules are free; listed plans range from $29 a month to $149 a month.
Serfy
Serfy is a field service management platform for commercial service teams, covering work from quotes and requests through dispatch and billing. Work orders can move through scheduling, inspection, approval, and client sign-off. Its assignment engine ranks technicians using skills, certifications, GPS proximity, workload, and van parts inventory. Native iOS and Android apps support offline work and sync when connectivity returns. Asset tools include site and equipment hierarchies, preventive maintenance schedules, reliability analytics, and warranty tracking. Clients can submit requests, track technician arrival, view service histories, and approve quotes through a self-service portal; subcontractors receive controlled task access. Completed work orders can generate invoices, with card and ACH payments through Stripe. Serfy lists two-way synchronization with QuickBooks Online, NetSuite, and Sage Intacct, plus REST endpoints and outgoing webhooks. Other features include no-code workflows, an AI operations copilot, and OCR for turning incoming emails and PDF forms into work orders. Professional costs €25.00 per month, supports up to 25 users, and includes priority support. Serfy is headquartered in Vilnius, Lithuania, and describes itself as ISO 27001 certified.