FireHydrant vs ilert
FireHydrant
firehydrant.com
ilert
ilert.comSide by side
| Figure | FireHydrant | ilert |
|---|---|---|
| Price from | $25/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · On-Call Management Software | 8.4 (#9) | 8.4 (#10) |
| Spec score · IT Alerting Software | 8.3 (#8) | 8.2 (#10) |
| Spec score · IT Incident Management Software | 8.4 (#17) | 8.3 (#20) |
| Incident response | Teams can manage incidents from Slack or Microsoft Teams, including paging, acknowledging, escalating, and handing off alerts. | Incident management includes severity settings, parallel escalations, and incident commander assignment. |
| Integrations | Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform. | ilert offers prebuilt integrations for monitoring, ticketing, chat, and collaboration tools, plus Email, SMS, Heartbeat monitoring, and a custom Event API. |
| On-call | Signals supports flexible on-call rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and more. | Teams can create follow-the-sun rotations, swap shifts, and manage overrides from the mobile app. |
| Product | FireHydrant is an incident management platform combining on-call, alerting, automation, incident response, and retrospectives. | ilert combines alerting, on-call management, incident response, and status pages in an incident management platform. |
| Security | FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM. | ilert states it is ISO 27001 certified and GDPR compliant, with encryption in transit and at rest, external penetration testing, and automatic offsite backups. |
| Support | The Free plan has no support level listed; Pro includes standard support and Enterprise includes premium support, a dedicated customer success manager, and a solutions engineer. | Enterprise includes a dedicated Customer Success Manager, and ilert lists support contact [email protected]. |
Plans
In their own words
FireHydrant
FireHydrant is an incident management platform combining on-call scheduling, alerting, automation, incident response and retrospectives. Runbooks can create Slack channels, start Zoom meetings, open Jira tickets and post incident updates. Its service catalog maps services and components to owners and can sync ownership and metadata from existing systems. Signals supports rotations, escalation policies, alert routing and notifications through SMS, voice, push, email and Slack. Teams can page, acknowledge, escalate and hand off alerts from Slack or Microsoft Teams. FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide context and draft retrospectives. Analytics track MTTA, MTTM and resolution time. Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom and Terraform. The Free plan permits up to 10 responders, two runbooks and three integrations. Pro costs $25.00 per month per responder, billed annually, and has a 14-day trial without a credit card. FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM.
ilert
ilert combines alerting, on-call management, incident response, and status pages in one incident management platform. Responders can receive push, SMS, voice-call, and messenger alerts, then acknowledge them with one click without logging in. Teams can build follow-the-sun rotations, swap shifts, and manage overrides from the mobile app. Incident tools include severity settings, parallel escalations, and incident commander assignment. Status pages can be public, private, or tailored to an audience. AI SRE examines logs, metrics, traces, and change data to provide a root-cause hypothesis, supporting evidence, and a proposed action for human review. Integrations cover monitoring, ticketing, chat, and collaboration tools, alongside Email, SMS, Heartbeat monitoring, and a custom Event API. ilert is available on Android, iOS, web, and through an API. The Free plan is free for up to five users and one status page, with 100 SMS/voice notifications monthly; that quota is a hard limit, and notifications stop until reset unless the account moves to a paid plan.