FireHydrant vs Incidental
FireHydrant
firehydrant.com
Incidental
incidental.devSide by side
| Figure | FireHydrant | Incidental |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 3 | 0 |
| Spec score · Incident Management Software | 8.2 (#11) | 7.1 (#25) |
| Product | FireHydrant is an incident management platform combining on-call, alerting, automation, incident response, and retrospectives. | Incidental describes itself as an open-source incident management platform for declaring, managing, and resolving incidents. |
| Support | The Free plan has no support level listed; Pro includes standard support and Enterprise includes premium support, a dedicated customer success manager, and a solutions engineer. | The support page directs users to email [email protected] for support requests. |
Plans
In their own words
FireHydrant
FireHydrant is an incident management platform combining on-call scheduling, alerting, automation, incident response and retrospectives. Runbooks can create Slack channels, start Zoom meetings, open Jira tickets and post incident updates. Its service catalog maps services and components to owners and can sync ownership and metadata from existing systems. Signals supports rotations, escalation policies, alert routing and notifications through SMS, voice, push, email and Slack. Teams can page, acknowledge, escalate and hand off alerts from Slack or Microsoft Teams. FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide context and draft retrospectives. Analytics track MTTA, MTTM and resolution time. Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom and Terraform. The Free plan permits up to 10 responders, two runbooks and three integrations. Pro costs $25.00 per month per responder, billed annually, and has a 14-day trial without a credit card. FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM.
Incidental
Incidental has no write-up on Specifiction yet; its figures are above.