FireHydrant vs Rootly
FireHydrant
firehydrant.com
Rootly
rootly.comSide by side
| Figure | FireHydrant | Rootly |
|---|---|---|
| Price from | $25/mo | $20/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · AI DevOps Assistants | 8.3 (#4) | 7.8 (#13) |
| Spec score · On-Call Management Software | 8.4 (#9) | 7.9 (#19) |
| Spec score · IT Alerting Software | 8.3 (#8) | 7.8 (#13) |
| Spec score · Incident Management Software | 8.2 (#11) | 7.8 (#16) |
| Spec score · IT Incident Management Software | 8.4 (#17) | 7.9 (#23) |
| Incident response | Teams can manage incidents from Slack or Microsoft Teams, including paging, acknowledging, escalating, and handing off alerts. | Incident Response supports Slack and Microsoft Teams, AI chat, similar incident suggestions, meeting transcription, playbooks, roles, action items, and reminders. |
| Integrations | Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform. | The integration directory features Anthropic, AWS CloudWatch, Datadog, GitHub, Linear, Notion, Sentry, Slack, Terraform, and Zoom. |
| On-call | Signals supports flexible on-call rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and more. | On-Call includes alert grouping and routing, live call routing, schedules, escalation policies, PTO calendars, overrides, and coverage requests. |
| Product | FireHydrant is an incident management platform combining on-call, alerting, automation, incident response, and retrospectives. | Rootly describes itself as an AI-native platform for on-call and incident response that helps teams prevent and resolve incidents faster. |
| Security | FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM. | Rootly's trust center lists CCPA, GDPR, and SOC 2 compliance and offers access to its SOC 2 report and penetration test report. |
| Support | The Free plan has no support level listed; Pro includes standard support and Enterprise includes premium support, a dedicated customer success manager, and a solutions engineer. | The pricing comparison lists priority 24/7 global support, a dedicated success team, and tailored training resources among its support offerings. |
| Trial | The pricing page offers a 14-day Pro trial with no credit card required and access to all features. | Rootly says its trial typically lasts two weeks and can be extended if needed. |
Plans
Rootly
- Incident Response Essentials$20 a month
- On-Call Essentials$20 a month
- AI SREPriced on request
- Incident Response EnterprisePriced on request
- On-Call EnterprisePriced on request
In their own words
FireHydrant
FireHydrant is an incident management platform combining on-call scheduling, alerting, automation, incident response and retrospectives. Runbooks can create Slack channels, start Zoom meetings, open Jira tickets and post incident updates. Its service catalog maps services and components to owners and can sync ownership and metadata from existing systems. Signals supports rotations, escalation policies, alert routing and notifications through SMS, voice, push, email and Slack. Teams can page, acknowledge, escalate and hand off alerts from Slack or Microsoft Teams. FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide context and draft retrospectives. Analytics track MTTA, MTTM and resolution time. Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom and Terraform. The Free plan permits up to 10 responders, two runbooks and three integrations. Pro costs $25.00 per month per responder, billed annually, and has a 14-day trial without a credit card. FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM.
Rootly
Rootly is an AI-native incident management platform for engineering teams, combining incident response, on-call scheduling, and AI SRE functions. AI SRE examines alerts and changes to identify probable root causes with evidence, prepare impact analysis, and draft remediation steps and pull requests. Incident Response supports Slack and Microsoft Teams, AI chat, similar-incident suggestions, meeting transcription, playbooks, roles, action items, and reminders. On-Call provides alert grouping and routing, live call routing, schedules, escalation policies, PTO calendars, overrides, and coverage requests. Rootly also offers AI retrospectives, with Smart Default in Essentials and custom processes in Enterprise. Integrations include Anthropic, AWS CloudWatch, Datadog, GitHub, Linear, Notion, Sentry, Slack, Terraform, and Zoom. Security information lists CCPA, GDPR, SOC 2, role-based access controls, private incidents, and real-time audit logging. Plans start at $20/user/mo, with a 14-day trial. It runs on Android, iOS, web, and API.