Five9 Interaction Analytics vs QEval
Five9 Interaction Analytics
five9.comQEval
etechgs.comSide by side
| Figure | Five9 Interaction Analytics | QEval |
|---|---|---|
| Price from | $119/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Contact Center Analytics Software | 8.2 (#5) | 7.2 (#16) |
| Founded | 2001 | 2023 |
| Headquarters | San Ramon, California, USA | Nacogdoches, Texas, United States |
| Integrations | Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand. | QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. |
| Purpose | Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance. | QEval is a contact center performance management platform that uses AI to analyze customer interactions. |
| Support | Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access. | The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads. |
Plans
Five9 Interaction Analytics
- Digital$119 a month
- Core$159 a month
- EnterprisePriced on request
- PlusPriced on request
- ProPriced on request
In their own words
Five9 Interaction Analytics
Five9 Interaction Analytics has no write-up on Specifiction yet; its figures are above.
QEval
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions. The maker says it covers all voice, chat, email, and messaging interactions, with automated quality scoring for context, tone, and compliance. Speech analytics tracks tone, sentiment, silence patterns, talk time, and keywords. Personalized coaching assignments are based on performance gaps, compliance violations, and coaching preferences. QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails. It detects PHI, PCI, and PII at intake and stores redacted transcripts by default. The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. More than 80 pre-built connectors include Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. The maker says deployment can take 30 days without infrastructure changes. Pricing is custom and provided after inquiry; an ungated platform tour is available without sign-in or a demo call.