Five9 Interaction Analytics vs Sprinklr Service
Five9 Interaction Analytics
five9.com
Sprinklr Service
sprinklr.comSide by side
| Figure | Five9 Interaction Analytics | Sprinklr Service |
|---|---|---|
| Price from | $119/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Customer Service QA Software | 8.2 (#9) | 7.5 (#15) |
| Spec score · Contact Center Analytics Software | 8.2 (#5) | 7.4 (#13) |
| Spec score · Support Analytics | 8.3 (#5) | 7.5 (#11) |
| Spec score · Workforce Engagement Management Software | 8.3 (#6) | 7.5 (#12) |
| Spec score · Contact Center Quality Assurance Software | 8.1 (#8) | 7.4 (#15) |
| Spec score · Social Media Customer Service Software | 8.2 (#17) | 7.5 (#28) |
| Founded | 2001 | 2009 |
| Headquarters | San Ramon, California, USA | New York, New York, USA |
| Integrations | Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Purpose | Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance. | Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. |
| Support | Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access. | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. |
Plans
Five9 Interaction Analytics
- Digital$119 a month
- Core$159 a month
- EnterprisePriced on request
- PlusPriced on request
- ProPriced on request
In their own words
Five9 Interaction Analytics
Five9 Interaction Analytics has no write-up on Specifiction yet; its figures are above.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.