Five9 Interaction Analytics vs Surveypal
Five9 Interaction Analytics
five9.comSurveypal
surveypal.comSide by side
| Figure | Five9 Interaction Analytics | Surveypal |
|---|---|---|
| Price from | $119/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 2 |
| Spec score · Customer Service QA Software | 8.2 (#9) | 7.6 (#14) |
| Founded | 2001 | 2007 |
| Headquarters | San Ramon, California, USA | Tampere, Finland |
| Integrations | Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand. | The maker lists integrations for Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier. |
| Purpose | Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance. | Surveypal offers a survey tool and a customer experience management platform to collect, analyze, and act on customer feedback. |
| Support | Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access. | The customer success team offers help by phone, email, and chat, and the site links to a support center. |
Plans
Five9 Interaction Analytics
- Digital$119 a month
- Core$159 a month
- EnterprisePriced on request
- PlusPriced on request
- ProPriced on request
In their own words
Five9 Interaction Analytics
Five9 Interaction Analytics has no write-up on Specifiction yet; its figures are above.