Five9 Interaction Analytics vs TouchPoint One Quality Management
Five9 Interaction Analytics
five9.com
TouchPoint One Quality Management
touchpointone.comSide by side
| Figure | Five9 Interaction Analytics | TouchPoint One Quality Management |
|---|---|---|
| Price from | $119/mo | $29.23/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Service QA Software | 8.2 (#9) | 7.2 (#24) |
| Spec score · Contact Center Quality Assurance Software | 8.1 (#8) | 7.2 (#17) |
| Headquarters | San Ramon, California, USA | Indianapolis, Indiana, United States |
| Integrations | Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand. | The product page says it connects with popular CRM and customer support systems and supports API connections to in-house or other systems. |
| Purpose | Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance. | Quality Management is part of Acuity, a cloud performance management platform for contact center operations. |
| Reporting | Trend and root cause tools include automatic topic identification, trend reports and dashboards, word cloud visualization, and statistical comparison. | The product offers standard quality and compliance reports, custom reports, audit logs, scorecard trackers, and pass/fail summaries. |
| Security and compliance | Five9's pricing page says bundled seats include geo redundancy, SRTP, and call recording; it also notes that SMS usage charges apply and AI includes 3,000 minutes per bundled seat plus usage. | Auto QA continuously monitors for regulatory and policy adherence, and the product page says this helps mitigate risks. |
| Support | Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access. | The pricing page says Acuity Core includes hosting, support, and general software updates. |
Plans
Five9 Interaction Analytics
- Digital$119 a month
- Core$159 a month
- EnterprisePriced on request
- PlusPriced on request
- ProPriced on request
TouchPoint One Quality Management
- Acuity Core$29.23 a month
- Acuity Plus$29.23 a month
- Acuity Max$41.61 a month
In their own words
Five9 Interaction Analytics
Five9 Interaction Analytics has no write-up on Specifiction yet; its figures are above.
TouchPoint One Quality Management
TouchPoint One Quality Management has no write-up on Specifiction yet; its figures are above.