Flook vs HelpHero
Flook
flook.coHelpHero
helphero.coSide by side
| Figure | Flook | HelpHero |
|---|---|---|
| Price from | $39/mo | $45.83/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 10 |
| Spec score · Customer Onboarding Software | 9.0 (#2) | 8.0 (#11) |
| Analytics | Built-in analytics report completion rates, drop-off steps and click-through for each flow. | Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing. |
| Installation | Initial setup requires the Chrome Builder extension and a Flook JavaScript player snippet in the target site's head. | HelpHero installs on a website through a JavaScript snippet that can be added directly or through Google Tag Manager or WordPress. |
| Product | Flook describes itself as user onboarding software for building tours, tooltips, banners, and popups inside a product without code. | HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. |
| Support | The pricing page lists priority support on Growth and premium support on Lifetime, and the site provides a support email address. | HelpHero lists email, chat, and conference-call support, with comprehensive documentation. |
Plans
HelpHero
- Up to 1,000 MAU$55 a month
- Up to 2,500 MAU$115 a month
- Up to 5,000 MAU$179 a month
- Up to 10,000 MAU$249 a month
- Up to 20,000 MAU$299 a month
- Up to 1,000 MAU$550 a year
- Up to 2,500 MAU$1,150 a year
- Up to 5,000 MAU$1,790 a year
- Up to 10,000 MAU$2,490 a year
- Up to 20,000 MAU$2,990 a year
In their own words
Flook
Flook is user onboarding software for creating tours, tooltips, banners, popups, and other guidance inside a product without code. Users install its Chrome extension, select elements in a live product interface, compose content, and publish. Tours can guide users through product flows and branch according to user role, plan, or trigger event. Other listed patterns include advanced tooltips, highlights, popups, and modals. Built-in analytics show completion rates, drop-off steps, and click-through for each flow. Widgets can be themed with fonts, colours, borders, timing, and animation. Flook says the software loads asynchronously and has been tested under 12 KB gzipped. The Free plan costs nothing and includes features from paid plans, but widgets are watermarked. Pro costs $39 a month and includes all widget types and custom branding. Growth costs $79 a month and adds analytics, segmentation, and priority support. Lifetime costs 75.00 USD once and includes Pro features, project management, and premium support; it is listed as available for early adopters. Checklists and keyboard-driven terminals are described as coming soon, not current patterns.
HelpHero
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It creates multi-step tours that highlight interface elements across pages, with text that can include user properties. Checklists track onboarding tasks, while hotspots show contextual prompts on click or hover. Teams can target tours by language, device, browser, and custom user properties, and create different pathways based on those properties. Analytics track tour interactions and step completion; listed plan features also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly or through Google Tag Manager or WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. It supports web-based mobile and tablet apps, but not native mobile apps. Tours can also be accessed through the HelpHero Messenger app in Intercom Messenger. There is no free plan, and a 14-day trial is listed. The plan for up to 1,000 monthly active users costs $55 a month; higher listed tiers extend to 20,000 users for $299 a month.