Fluid Topics vs Heretto
Fluid Topics
fluidtopics.com
Heretto
heretto.comSide by side
| Figure | Fluid Topics | Heretto |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 6 |
| Spec score · Help Authoring Tools | 7.6 (#15) | 8.1 (#7) |
| Spec score · Knowledge base software | 7.7 (#95) | 8.4 (#42) |
| Spec score · Technical Documentation Software | 7.5 (#27) | 8.1 (#16) |
| Content delivery | It collects and syncs content from multiple sources into a knowledge repository and delivers it across portals, chatbots, AI agents, and in-product help. | Heretto Deploy API distributes centrally stored content through an API for headless publishing. |
| Custom domain | Yes | Yes |
| Headquarters | Lyon, France | Rochester, New York, USA |
| Integrations | Listed connectors include Adobe FrameMaker, MadCap Flare, Paligo, Microsoft Word, Confluence, Jira, Salesforce, and formats such as OpenAPI, Markdown, JSON, and YAML. | Documented integrations include XMLmind DOCX-to-DITA migration, DITA-OT publishing, XTM localization and REST APIs. |
| Portal | The platform includes a customizable documentation portal for mobile and desktop, with access controls and offline mode. | Heretto Portal provides branded self-service sites with personalization, permissions and production and non-production environments. |
| Security | Antidot states it has ISO 27001:2022 certification for Fluid Topics and uses AES-256 encryption and TLS 1.3, or TLS 1.2 for older devices. | Heretto states that its CCMS is SOC 2 Type II compliant, including translated content handled with localization partners. |
| Support | After go-live, the Customer Success Manager and Customer Support team serve as the customer’s main contacts, and the Help Desk is used for issues, questions, and feature suggestions. | Heretto's help site says users can submit a support request, check existing request status, or email the support team. |
Plans
Heretto
- CCMSPriced on request
- DeployPriced on request
- Heretto CCMSPriced on request
- Heretto DeployPriced on request
- Heretto PortalPriced on request
- PortalPriced on request
In their own words
Fluid Topics
Fluid Topics is a paid product knowledge platform from a company founded in 1999 and headquartered in Lyon, France. It gathers content from many sources into a repository, then delivers it through documentation portals, community channels, chatbots, AI agents and embedded help. Search combines keyword and semantic methods, uses user context for personalization and indexes material in real time. Organizations can provide a customizable mobile and desktop portal with access controls and offline mode. Portal Designer supports portal customization without technical skills. The platform provides generative-AI and retrieval-augmented-generation infrastructure, including a knowledge layer and MCP server. It supports more than 100 sources and formats, with APIs for custom integrations and workflow automation. Fluid Topics states a 99.9+% uptime SLA, ISO 27001:2022 certification, AES-256 encryption and TLS. Customers can choose their preferred large language model. Pricing is on request.
Heretto
Heretto is a DITA-based platform for enterprises to create, manage, publish, and personalize documentation. Its CCMS combines authoring, version control, branching, workflow management, publishing, and translation management; multiple authors can work in the same file at once without file locking. Governance features include content history, customizable workflows and roles, taxonomy, and metadata. Heretto Deploy distributes centrally stored content through an API for headless publishing. Portal provides a branded self-service site with personalization and granular permissions. Heretto describes CCMS as a SOC 2 Type II certified cloud platform. The web application is compatible with macOS, Windows, and Linux, with Chrome and Firefox officially supported. Heretto lists Deploy, CCMS, and Portal plans, with pricing on request. Portal includes one production and one non-production site, with additional sites available. Heretto says its clients include organizations in high-technology software, manufacturing, insurance, and medical devices. The platform is not designed or optimized for mobile devices or tablets and is not designed for offline use.