For-Sight vs HoteSoft Guest CRM
For-Sight
for-sight.comHoteSoft Guest CRM
hotesoft.comSide by side
| Figure | For-Sight | HoteSoft Guest CRM |
|---|---|---|
| Price from | — | $8.25/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 7 |
| Spec score · Hospitality CRM Software | 7.8 (#12) | 8.6 (#6) |
| Founded | 2007 | HoteSoft says it was founded in 2014 by hotel-industry veterans. |
| Guest profiles | It combines guest stays, preferences, spend, and engagement history into unified profiles and supports segmentation by behaviour, RFM, demographics, and interests. | Guest CRM profiles include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. |
| Implementation | For-Sight says most hotels are up and running within four to eight weeks, depending on requirements. | The vendor advertises setup in as little as three hours, data migration, named onboarding specialists and up to 30 days of parallel operation. |
| Integrations | For-Sight lists pre-built connectors with Opera, Mews, Guestline, and more than 30 hospitality systems, including PMS, dining, spa, loyalty, and review platforms. | Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. |
| Product | For-Sight is a hospitality CRM that unifies guest data, automates personalised marketing, and helps hotels drive direct bookings and repeat visits. | HoteSoft is a cloud hotel-management platform with a Guest CRM module for hotel operations and guest engagement. |
| Security | For-Sight states that it is ISO 27001 and ISO 9001 certified and encrypts data in transit with TLS 1.2+ and at rest with AES-256. | The vendor claims AES-256 encryption at rest, TLS 1.3 in transit, PCI DSS Level 1, GDPR compliance and ISO 27001 certification. |
| Support | Its customer success offering includes a dedicated success champion, regular check-ins, strategic planning, and optional professional services for campaign creation, template design, and advanced segmentation. | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. |
Plans
HoteSoft Guest CRM
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299 a year
- White-label Mobile App$499 a year
- Pro$699 a year
- Enterprise$1,499 a year
In their own words
For-Sight
For-Sight is a web-based hospitality CRM for independent boutique hotels, destination resorts, multi-site groups, and managed portfolios. Founded in Edinburgh in 2007, it unifies guest stays, preferences, spending, and engagement into profiles that hotels can segment by behaviour, RFM, demographics, or interests. Campaign Studio provides a drag-and-drop builder, templates, and automation for email and SMS communications, including post-stay retention and win-back journeys for guests absent six or more months. The platform detects duplicate records, merges them, and tracks consent in its stated GDPR-aligned enrichment process. It connects with property-management, booking, revenue-management, and guest-experience systems; GuestRevu is an optional feedback add-on. For-Sight says implementation commonly takes four to eight weeks. Pricing depends on property size and requirements and is provided after a call.
HoteSoft Guest CRM
HoteSoft Guest CRM is a guest-management module in HoteSoft’s cloud hotel platform. It gives hotels guest profiles with stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. Staff can message guests from their profiles, segment them, and send targeted email campaigns. The wider platform centralizes bookings from online travel agencies, the hotel website, and walk-ins, with group booking support and automated confirmation emails. HoteSoft lists connections to booking, payment, travel, and key card systems, along with a documented REST API, webhooks, and real-time data feeds. The platform is offered for Android, iOS, and web, with API access listed. Starter costs $299 a year or $29/month billed monthly, and covers up to 20 rooms and 3 users. Pro and Enterprise add higher capacity and features including channel management, marketing automation, and API access. A 14-day trial is offered without a credit card.