Forumbee vs Sugester
Forumbee
forumbee.comSugester
sugester.comSide by side
| Figure | Forumbee | Sugester |
|---|---|---|
| Price from | $50/mo | $12/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 10 |
| Spec score · Customer Community Software | 9.1 (#2) | 8.3 (#11) |
| Free plan | No | Yes |
| Headquarters | United States | Warsaw, Poland |
| Integrations | The pricing page names Slack, Google Analytics, Front, Zendesk and other integrations. | The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp. |
| Self-hosting | The opened product and terms pages describe hosted service operation and provide no self-hosting option. | A self-hosted version is available by inquiry and requires a server with at least 8 GB RAM, Ubuntu Server, nginx, and MySQL. |
| Support | The Premium plan includes email support, while the Enterprise plan includes a dedicated success manager with an annual subscription. | The pricing page says customers can contact Sugester through live chat, by phone, or by email. |
Plans
Forumbee
- Premium$250 a month
- Enterprise$750 a month
- Additional Admin Users$50 a month
- Additional Members$100 a month
- Professional Services$200 a month
- Personalized Training$300, paid once
- Assisted Account Setup Package$1,500, paid once
- Custom Theme Package$3,500, paid once
- Gamification Module$4,200 a year
- Custom PlanPriced on request
Sugester
- FreeFree
- Start$12 a month
- Pro$12 a month
- Max$25 a month
- Enterprise$50 a month
- freeFree
- pro$12 a month
- start$12 a month
- max$25 a month
- enterprise$50 a month
In their own words
Sugester
Sugester combines CRM, helpdesk, live chat, project management, knowledge base, forum, email, and VoIP features. Its CRM keeps customer profiles and interaction history, with recurring reminders, customer grouping, reports, and deal tracking. The helpdesk gathers email, phone calls, and other messages in a unified inbox where teams can assign tickets and use canned responses. Website chat can show visitors in real time, send push notifications, and collect offline messages. Teams can assign tasks, arrange them into projects and subprojects, and track completion time. The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp, and links to API documentation. The cloud app runs in a browser without installation or setup; a self-hosted version is available by inquiry and requires at least 8 GB RAM, Ubuntu Server, nginx, and MySQL. The free plan is described as lasting indefinitely, and a 30-day trial requires no credit card. Paid plans start at $12 a month.