Fourth Workforce Management vs GetWFM
Fourth Workforce Management
fourth.com
GetWFM
getwfm.comSide by side
| Figure | Fourth Workforce Management | GetWFM |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Workforce Management Software | 7.8 (#16) | 8.6 (#5) |
| Integrations | Fourth lists POS partners including Aloha, Toast, Revel, Simphony, and PAR POS, and says POS integrations can sync employee data to improve labor forecasting. | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. |
| Security | Fourth describes a zone-based security architecture using zero-trust principles and gateways enforcing least-privilege access. | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. |
| Support | Fourth lists US and Canada customer support at +1 (877) 720-8578 and offers self-help tools, chat, and ticket submission through its Customer Success Portal. | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. |
Plans
Fourth Workforce Management
- HotSchedules mobile app$2.99, paid once
In their own words
Fourth Workforce Management
Fourth Workforce Management is software for restaurant and hospitality operators managing schedules, time and attendance, labor compliance, and tips. Its HotSchedules tools use AI forecasting based on internal and external data points to help plan shifts around anticipated customer demand. Employees can clock in with HotSchedules WebClock through a browser on a computer or mobile device, using a POS ID or login credentials.
The platform includes task management, a manager logbook, team surveys, shift swaps, time-off requests, and mobile scheduling. It can be configured for local, state, and federal labor rules covering minimum wage, overtime, rest breaks, and fair workweek requirements. Listed POS partners include Aloha, Toast, Revel, Simphony, and PAR POS; integrations can sync employee data to support labor forecasting. Fourth identifies quick-service and full-service restaurants, cafes, bars, pizzerias, pubs, bakeries, and catering operations as audiences for HotSchedules.
GetWFM
GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.