Frappe Helpdesk vs FreeScout
Frappe Helpdesk
frappe.io
FreeScout
freescout.netSide by side
| Figure | Frappe Helpdesk | FreeScout |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Customer Support Software | 7.3 (#22) | 8.7 (#6) |
| Spec score · Help desk software | 7.1 (#83) | 8.7 (#22) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
Frappe Helpdesk
- Self-hostPrice not published
- Sites$5 a month
- Servers — first tier$20 a month
- Servers — second tier$60 a month
In their own words
Frappe Helpdesk
Frappe Helpdesk has no write-up on Specifiction yet; its figures are above.
FreeScout
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. It centralizes conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat, with email support for SMTP, IMAP, and POP3 and OAuth for Microsoft 365 and Google Workspace. The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search, alongside SLA management, ticket automation, a help center, and a customer portal. Its free plan lists unlimited support agents, tickets, and mailboxes. FreeScout is self-hosted, and the maker presents this model as a way for organizations to retain control of their service and privacy. The listed platforms include Android, iOS, web, API, and self-hosted use. The maker says mobile apps support the same functionality and modules as the web installation. Zapier and Make integrations are listed, as is an API and webhooks module. FreeScout says it is translated into 33 languages.