Frappe Helpdesk vs Re:amaze
Frappe Helpdesk
frappe.io
Re:amaze
reamaze.comSide by side
| Figure | Frappe Helpdesk | Re:amaze |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 8 |
| Spec score · Customer Support Software | 7.3 (#22) | 8.5 (#10) |
| Spec score · Help desk software | 7.1 (#83) | 8.7 (#23) |
| Founded | 2008 | 2012 |
| Free plan | Yes | No |
| Headquarters | Mumbai, Maharashtra, India | San Jose, California, United States |
Plans
Frappe Helpdesk
- Self-hostPrice not published
- Sites$5 a month
- Servers — first tier$20 a month
- Servers — second tier$60 a month
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Frappe Helpdesk
Frappe Helpdesk has no write-up on Specifiction yet; its figures are above.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.