FreeITSM vs HaloITSM
FreeITSM
freeitsm.co.uk
HaloITSM
usehalo.comSide by side
| Figure | FreeITSM | HaloITSM |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · IT Change Management Software | 9.0 (#6) | 8.0 (#17) |
| API | An external API endpoint allows automated agents to submit software inventory data. | Halo’s product pages describe API integration, and its security page includes SaaS applications and APIs in the platform scope. |
| Hosting | FreeITSM can be launched with Docker on Linux or Windows, or manually hosted on a web server using IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. | Halo says its cloud applications are deployed in AWS and identifies six regions: London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney. |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Halo advertises more than 250 native integrations and says integrations are included in its per-agent price. |
Plans
HaloITSM
- Halo Enterprise PackagePrice not published
- Standard Halo licencePriced on request
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
HaloITSM
HaloITSM is a service management platform for IT and departments including HR, Facilities, Finance and Legal, under one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, plus a configuration management database. A visual no-code workflow engine lets administrators configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in the per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo states that its cloud applications run on AWS in six regions, and lists Cyber Essentials, SOC 2 Type 2 and ISO 27001 compliance. Its pricing note starts at £66/user/mo on an annual term; a 30-day trial is available. End users and portal customers are free, and charges do not depend on tickets or data volume.