FreeITSM vs Helpy
FreeITSM
freeitsm.co.ukHelpy
helpy.ioSide by side
| Figure | FreeITSM | Helpy |
|---|---|---|
| Price from | Free | $40/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 6 |
| Spec score · IT Knowledge Base Software | 8.9 (#9) | 8.5 (#21) |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier; Helpy also offers an Open API. |
| Product | FreeITSM is an open-source IT service management platform with 23 integrated modules. | Helpy is a customer support platform designed for organizations that want control over customer data. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | Helpy provides a support knowledgebase and support by email or chat. |
| Ticketing | Tickets provides an Outlook-style inbox with email channels, assignment, priorities, attachments, SLAs, CSAT, canned replies, bulk actions and snoozing. | Helpy includes ticket statuses, groups, canned replies, private notes, triggers, auto assignment, advanced search, and satisfaction tracking. |
Plans
Helpy
- Self Hosted$40 a month
- EssentialPrice not published
- EssentialPriced on request
- BasicPrice not published
- BasicPriced on request
- EnterprisePriced on request
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.