FreeITSM vs InvGate Service Desk
FreeITSM
freeitsm.co.uk
InvGate Service Desk
invgate.comSide by side
| Figure | FreeITSM | InvGate Service Desk |
|---|---|---|
| Price from | Free | $41.67/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · IT Change Management Software | 9.0 (#6) | 9.0 (#7) |
| Spec score · IT Knowledge Base Software | 8.9 (#9) | 9.0 (#7) |
| Spec score · AI IT Service Desk Software | 8.9 (#4) | 8.9 (#5) |
| Spec score · IT Problem Management Software | 9.0 (#7) | 9.1 (#6) |
| Spec score · IT SLA Management Software | 8.9 (#11) | 9.0 (#9) |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Public API | The product exposes a versioned REST API at /api/v1/, with an OpenAPI 3.0 document, granular permissions, rate limiting, structured JSON errors and audit parity with the UI. | The developer manual documents REST-style resources for creating requests and administering groups, companies and time tracking. |
| Self-hosting | Supported deployment methods are Docker or manual installation on WAMP, XAMPP, LAMP, IIS or another PHP-capable server. | Enterprise supports on-premise hosting, while Starter and Pro are cloud-only according to the pricing comparison. |
| Self-service portal | The self-service portal lets staff without company email addresses sign in with usernames, submit tickets and follow conversations without requester licence fees. | Each plan includes a customizable self-service portal for request handling and end-user autonomy. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
| What it does | FreeITSM is a self-hosted web IT service-management platform for running a service desk and related IT operations. | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. |
| Workflow automation | Workflows use a visual canvas with more than 138 triggers, outbound webhooks and an AI co-author. | A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.