FreeITSM vs iTop
FreeITSM
freeitsm.co.uk
iTop
itophub.ioSide by side
| Figure | FreeITSM | iTop |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | Yes | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · IT Change Management Software | 9.0 (#6) | 8.7 (#9) |
| Spec score · IT Knowledge Base Software | 8.9 (#9) | 8.7 (#14) |
| Spec score · IT Problem Management Software | 9.0 (#7) | 8.8 (#9) |
| Change management | Change Management includes CAB voting, risk assessment, calendars, activity timelines and post-implementation review. | The data model supports both simple change workflows and ITIL-compliant normal, routine and emergency changes. |
| CMDB | The CMDB stores typed configuration items with relationships, impact analysis and AI summaries. | Its core CMDB stores configurable technical, functional and organizational items together with their relationships. |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. |
| Maker | The project is built by Ed Mozley, an IT professional working in infrastructure and applications for a London law firm. | Combodo says it was founded in Grenoble, France, in 2010. |
| Rating on SourceForge | No rating is shown; the listing says users should be the first to post a review (0 reviews). | 4.7 out of 5 from 66 reviews |
| Security controls | System security features include OIDC SSO, TOTP MFA, password expiry, account lockout, IP brute-force bans, trusted devices and encrypted settings. | The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos. |
| Self-hosting | Supported deployment methods are Docker or manual installation on WAMP, XAMPP, LAMP, IIS or another PHP-capable server. | Community iTop can be downloaded from SourceForge or cloned from GitHub and installed on the customer's own server. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. |
| System requirements | Manual installation requires PHP 7.4–8.4, MySQL 8.0 or newer, PDO MySQL, cURL, OpenSSL and mbstring; MariaDB 10.5+ is also listed on the getting-started page. | For iTop 3.3, the published compatibility table lists PHP 8.2–8.4 with MySQL 5.7+ or MariaDB 10.6–11.8. |
| What it does | FreeITSM is a self-hosted web IT service-management platform for running a service desk and related IT operations. | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. |
Plans
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.