FreeITSM vs Mint Service Desk
FreeITSM
freeitsm.co.ukMint Service Desk
mintsd.comSide by side
| Figure | FreeITSM | Mint Service Desk |
|---|---|---|
| Price from | Free | $5/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 5 |
| Spec score · IT Problem Management Software | 9.0 (#7) | 8.1 (#19) |
| API | An external API endpoint allows automated agents to submit software inventory data. | The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes. |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper. |
| Product | FreeITSM is an open-source IT service management platform with 23 integrated modules. | Mint Service Desk is a service management platform for logging, tracking, and resolving tickets, with cloud and on-premises deployment options. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | Mint describes consultation, implementation and training, onboarding support, and continuing technical support for customers. |
Plans
Mint Service Desk
- Cloud Lite$5 a month
- Cloud Pro$5 a month
- MintSD EnterprisePriced on request
- MintSD LitePriced on request
- MintSD ProPriced on request
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
Mint Service Desk
Mint Service Desk has no write-up on Specifiction yet; its figures are above.