FreeITSM vs Nova-Suite
FreeITSM
freeitsm.co.ukNova-Suite
nova-suite.ioSide by side
| Figure | FreeITSM | Nova-Suite |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · IT Change Management Software | 9.0 (#6) | 7.6 (#22) |
| Spec score · AI IT Service Desk Software | 8.9 (#4) | 7.6 (#17) |
| Spec score · IT SLA Management Software | 8.9 (#11) | 7.7 (#29) |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | The platform provides REST API access with Swagger documentation and supports scheduled data-source imports. |
| Product | FreeITSM is an open-source IT service management platform with 23 integrated modules. | Nova-Suite is an open-source IT Service Management platform for incident management, CMDB, and SLA enforcement. |
| Security | The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management. | The site says PostgreSQL Row-Level Security enforces tenant boundaries and that role controls and audit logs track actions. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | Bug reports and feature requests go through GitHub issues; licensing or deployment guidance is available through the site contact form. |
Plans
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
Nova-Suite
Nova-Suite is an open-source IT Service Management platform for incident management, configuration management, and service-level agreement enforcement. Its service catalogue lets end users submit requests, follow status, and browse knowledge articles. A contextual assistant can recommend articles, create incidents, and autofill forms for end users and fulfillers. Teams can classify, prioritize, and route incidents, set escalation policies, and receive real-time SLA breach predictions. The CMDB supports customizable CI classes, attributes, relationships, and impact visibility. Change management includes CAB approvals and planning windows. Reporting provides dashboards and team workload views, with CSV export and BI access through the API. REST API access includes Swagger documentation, and scheduled data-source imports are supported. Nova-Suite runs on user infrastructure with Docker or Kubernetes, or as managed cloud. Local authentication and OIDC single sign-on, including Google and Microsoft Entra ID, are available. PostgreSQL Row-Level Security, role controls, and audit logs are listed for tenant and action controls. The free Standard plan is self-hosted; Commercial licensing has custom pricing.