FreeITSM vs OMNITRACKER IT Service Management Center
FreeITSM
freeitsm.co.uk
OMNITRACKER IT Service Management Center
omnitracker.comSide by side
| Figure | FreeITSM | OMNITRACKER IT Service Management Center |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · IT Change Management Software | 9.0 (#6) | 7.4 (#26) |
| Spec score · IT Problem Management Software | 9.0 (#7) | 7.4 (#26) |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems. |
| Security | The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management. | The vendor says AI models and services can run on-premises, with role-based access controls and auditable AI activity logs. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications. |
Plans
OMNITRACKER IT Service Management Center
- OMNITRACKER ITSM CenterPriced on request
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
OMNITRACKER IT Service Management Center
OMNITRACKER IT Service Management Center has no write-up on Specifiction yet; its figures are above.