FreeITSM vs Proactivanet ITSM
FreeITSM
freeitsm.co.ukProactivanet ITSM
proactivanet.comSide by side
| Figure | FreeITSM | Proactivanet ITSM |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · IT Change Management Software | 9.0 (#6) | 7.2 (#33) |
| Spec score · IT Problem Management Software | 9.0 (#7) | 7.3 (#29) |
| Spec score · IT SLA Management Software | 8.9 (#11) | 7.3 (#34) |
| Audience | The maker describes it as a platform built by an IT professional for IT professionals to run a service desk. | The vendor identifies service desks, IT managers, system administrators, cybersecurity teams, and organizations in sectors including finance, education, health, public sector, retail, and industry as audiences for its solutions. |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | The Partner Hub provides access to documentation and technical resources, and a support center for opening and tracking tickets with the technical team. |
Plans
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
Proactivanet ITSM
Proactivanet ITSM has no write-up on Specifiction yet; its figures are above.