FreeITSM vs Track-It!
FreeITSM
freeitsm.co.uk
Track-It!
trackit.comSide by side
| Figure | FreeITSM | Track-It! |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · IT Change Management Software | 9.0 (#6) | 7.3 (#30) |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Track-It! Web Service APIs can connect custom intranet pages, custom applications, or other software systems to a Track-It! instance. |
| Product | FreeITSM is an open-source IT service management platform with 23 integrated modules. | Track-It! combines IT help desk and endpoint management features, including asset, knowledge, change, purchasing, and mobile device management. |
| Ticketing | Tickets provides an Outlook-style inbox with email channels, assignment, priorities, attachments, SLAs, CSAT, canned replies, bulk actions and snoozing. | The help desk supports automated ticket creation, categorization, routing, and prioritization. |
Plans
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.