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Track-It!

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Spec score 7.3 #30 of 43 in IT Change Management Software

Spec sheet

Product
Track-It! combines IT help desk and endpoint management features, including asset, knowledge, change, purchasing, and mobile device management.Read 9 Oct 2026 · trackit.com
Intended users
The ticketing page says IT, Facilities, Human Resources, and other departments can use the shared issue tracking system.Read 9 Oct 2026 · trackit.com
Deployment
The free trial page offers access in a hosted environment or installation in the customer's own environment.Read 9 Oct 2026 · helixops.ai
Trial
The product site advertises a 30 day free trial.Read 9 Oct 2026 · trackit.com
Integrations
Track-It! Web Service APIs can connect custom intranet pages, custom applications, or other software systems to a Track-It! instance.Read 9 Oct 2026 · trackit.com
Compliance
The endpoint management page says policy compliance supports audit reports and is SCAP 1.2 compliant, certified by NIST.Read 9 Oct 2026 · trackit.com
Directory integration
Directory Importer can import Active Directory account information and AD Authentication can authenticate users to the self-service portal.Read 9 Oct 2026 · trackit.com
Email intake
Users can create help desk tickets by emailing the service desk, which converts the email into a ticket.Read 9 Oct 2026 · trackit.com
Endpoint management
Client Management supports inventory, software deployment, patch management, remote management, policy compliance, and mobile device management.Read 9 Oct 2026 · trackit.com
Self-service
The end-user portal lets users search the knowledge base, submit tickets, and check ticket status.Read 9 Oct 2026 · trackit.com
Support and training
Track-It! offers instructor-led training, help desk bootcamp, and implementation consulting services.Read 9 Oct 2026 · trackit.com
Ticketing
The help desk supports automated ticket creation, categorization, routing, and prioritization.Read 9 Oct 2026 · trackit.com

Plans and prices

Track-It! Priced on request Pricing available by request Read 9 Oct 2026 · helixops.ai

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