FreeScout vs Go Help Desk
FreeScout
freescout.net
Go Help Desk
gohelpdesk.orgSide by side
| Figure | FreeScout | Go Help Desk |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Customer Support Software | 8.7 (#6) | 7.6 (#19) |
| Spec score · Help desk software | 8.7 (#22) | 7.2 (#82) |
| API access | Yes | Yes |
| Help center | Yes | No |
| Integrations | The maker lists Zapier and Make for connecting FreeScout to other services. | The product supports SAML identity providers including Okta, Azure AD, and Google Workspace, plus SMTP email notifications and outbound webhooks. |
| Product | FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. | Go Help Desk is an open-source ticket management system for staff to submit and track support requests and for teams to triage, respond to, and resolve them. |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
In their own words
FreeScout
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. It centralizes conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat, with email support for SMTP, IMAP, and POP3 and OAuth for Microsoft 365 and Google Workspace. The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search, alongside SLA management, ticket automation, a help center, and a customer portal. Its free plan lists unlimited support agents, tickets, and mailboxes. FreeScout is self-hosted, and the maker presents this model as a way for organizations to retain control of their service and privacy. The listed platforms include Android, iOS, web, API, and self-hosted use. The maker says mobile apps support the same functionality and modules as the web installation. Zapier and Make integrations are listed, as is an API and webhooks module. FreeScout says it is translated into 33 languages.
Go Help Desk
Go Help Desk has no write-up on Specifiction yet; its figures are above.